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troubleshooting

Autoloader picking up multiple discs at once
• Try fanning the discs before you stack them in your auto-
   loading duplicator. The lacquered surfaces on CD-R and DVD-R media can
   sometimes cause the discs to stick together (CDRom2Go.com, 2006).

Buttons on duplicator do not function, but power source is good.
• The duplicator may be busy on a task. Give the duplicator time to finish
   processing last job and try again. You may also try turning off the machine, and
   then restarting the machine after a minute. Be aware that will cancel any jobs
   already in the queue. (Mediatechnics Systems Inc., n.d.)

Can I copy DVDs to CD or vise-versa
• No, DVDs will only copy to DVD Media, and CDs will only copy CD media.
  (CDRom2Go.com, 2006).

CD/DVD duplicator won’t power up.
• Check power cords and cables for secure connections.
• Check power strip or outlet, some power strips have a reset button or fuse on
  them.

Error messages generated from CD/DVD Duplicator
•Target overflow error – This error occurs when the amount of information exceeds
  the capacity of the blank disc. This may be due to the master being higher density
  than the blank disc. Make sure your blanks have enough data capacity to record
  the size of the file on the master. If you have an 80min master and try to record
  to 74min blanks you will get this error.
•Target error – Represents an error related to the blank media. This could be due
  to a number of reasons such as the media is not blank, the media is of poor
  quality or the media may be inserted upside down. This is common with Diamond
  Silver media or with business card and mini media as they are sometimes hard to
  distinguish which side is the recordable side. The way to distinguish the
  recordable side is to look for a stacking ring, a little bump that is where the silver
  part of the disc meets the clear middle hub, that is the recordable side of the
  disc the bump should go down into the drive (CDRom2Go.com, 2006).

Master disc cannot be read and shows error message
• Check the format of your CD/DVD master.
• Check the master CD/DVD itself for damage.
• Your master disc may be copy protected. (Mediatechnics Systems Inc., n.d.)

Print quality using ink-jet has deteriorated
• It may be necessary to clean the ink cartridge nozzles if you notice reduced print
  quality or if you suspect a cartridge nozzle has become dried out or clogged.
  Remove the print cartridge(s). Moisten a lint-free cloth with water. Hold the
  moistened cloth against the nozzles for three seconds to “wick” some additional
  ink onto the damp cloth. Apply slight pressure to wipe the nozzle. Replace
  cartridge (Primera, 2006, p. 62).

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